Company Settings - Manage Alerts

Alerts

Alerts section shows you all the alerts that happen in your system, 80+ are available in our system, and we advise you to set up your alert center based on the preferences by your business. 

Out of Service Triggers

Out of Service Triggers, is a setting in which any kind of violations, inspection, document expiry will trigger out, for an example, your driver out of service as his driver license expires, and the driver is not able to drive a load with an expired license. You are able to set up a Alert + Out of Service Trigger, 90, 60, 30 days prior to expiry of some documentation, where the system will send you alert, that the documentation is expiring, and in case nothing was done for that matter, after expiry, the driver will be set to Not Available, and you won't be able to use them for the shipment.

In case you don't want any action taken by our system in case of documentation expiry , you can set an Alert Only option, which will only send an alert into Alert Center prior to your advance notice. 

Or you can ignore any kind of action by our system, nor to send your driver in out of service, not to have an alert, for the document expiry. 

Accounting tab

On the Accounting tab, you will see options for Accounting Departments.

Here, you will find 3 options.

1.New Invoices Ready – if there are new invoices ready to be processed.

2.New Documents Arrived – you will get notifications when a shipment is completed, and the driver submits the paperwork for the shipment.

3. Declined Payment – If a company declines payment for the services you provided, you will get a notification that they refused it.

Driver

On the Driver section in your Alerts tab, you will see the following options:

1. Driver License Expiration – this will trigger an alert 30 days before the driver’s license is due to expire.

2. Medical Examiners Physical Expiration – this will trigger an alert 30 days before the driver’s next physical examination is due.

3. MVR Check Due – this will trigger an alert 30 days before the MVR is due.

4. Driver Out of Service – this will trigger an alert when a driver is put out of service.

5. Driver Time Off Request – when the driver requests time off, this will trigger an alert.

6. Driver Pay Raise Initiated – when a driver gets a pay raise, this option will trigger an alert.

7. Driver Did Not Take Break – if the driver did not take the required break on the given day, this will trigger an alert.

8. Driver Incident – if a driver is involved in an incident, such as not keeping distance, rolling over stop signs and so on, this will trigger an alert.

9. Previous Employer Verification – when the previous employer submits a verification form for the driver, this will trigger an alert.

10. Driver Not Moving – when the driver is not moving for the time you selected, this will trigger an alert.

11. Driver Clocked-Out Due to Inactivity – If the driver was clocked out due to inactivity, this will trigger an alert.

12. Driver Compensation Policy – when the driver’s compensation is due for the next 30 days, this will trigger an alert.

13. Driver Document

14. Medical Examiners Expiration - this will trigger an alert 30 days before the driver’s next medical examination is due.

15.  Clock Out Driver – if no movement is detected for the selected amount of time but the driver is still clocked in, this will trigger an alert.

Security

On the security tab you will find 3 options:

1. Incorrect Password or Attempt – when somebody tries to log in and he types an incorrect password, this will trigger an alert.

2. Unauthorized Shift Attempt – when somebody tries to start their shift before his actual shift time, this will trigger an alert.

3. Unauthorized IP Attempt – if someone tries to log in with an unauthorized IP, this will trigger an alert.

Safety

On the Safety tab, you will see 7 options:

1. Roadside Inspection – will trigger an alert every 12 hours.

2. Roadside Violation – will trigger an alert every 12 hours.

3. Crash Record – will trigger an alert every 12 hours.

4.MCS 150 Biennial Update – will trigger an alert 30 days before expiration date for the MCS 150 Biennial Update.

5. UCR Annual Update - will trigger an alert 30 days before expiration date for the UCR Annual Update.

6. URS Biennial Update - will trigger an alert 30 days before expiration date for the URS Biennial Update.

7. IFTA License- will trigger an alert 30 days before expiration date for the IFTA License.

Equipment

On the Equipment tab, you have 19 options:

1. Maintenance Scheduled – when maintenance is scheduled, this will trigger an alert 30 days before the maintenance is due.
2. Equipment Registration Expiring – this will trigger an alert 30 days before the equipment registration is due to expire
3. General Liability Insurance – this will trigger an alert 30 days before the general liability insurance is due to expire.
4. Automobile Liability – this will trigger an alert 30 days before the automobile liability is due to expire.
5. Motor Cargo Insurance – this will trigger an alert 30 days before the motor cargo insurance is due to expire.
6. Custom Expiry - this will trigger an alert 30 days before the motor custom document is due to expire.
7. Unauthorized move – if the vehicle or trailer is unassigned and moves for the selected number of miles, this will trigger an alert.
8. Dropped Trailer – whenever the trailer status changes to dropped trailer, this will trigger an alert.
9. Equipment at Location Duration – this will create an alert if the equipment is at a stop point for the selected amount of time
10. Vehicle Reach Number of Stop Point – this will trigger an alert when the selected number of equipment is at one stop point.
11. Trailer Reach Number of Stop Point – this will trigger an alert when the selected number of trailers are at one stop point.
12. DOT Inspection – this will trigger an alert 30 days before the DOT inspection is due to expire.
13. IFTA - this will trigger an alert 30 days before the IFTA is due to expire.
14. Highway Tax - this will trigger an alert 30 days before the highway tax is due to expire.
15. Stop Points Alerts Vehicle Inventory – this allows alerts to be sent if vehicles reach max pool inventory for a stop point.
16. Stop Points Alerts Trailer Inventory – this allows alerts to be sent if trailers reach max pool inventory for a stop point.
17. Unauthorized Move – Vehicle – if the vehicle is unassigned and has moved for the selected number of miles, this will trigger an alert.
18. Unauthorized Move – Trailer – if trailer is unassigned and has moved from its current position, this will trigger an alert.
19. Physical Insurance - this will trigger an alert 30 days before the physical insurance is due to expire.

Staff

This is where you can find your Staff tab. Here, you can manage alerts for Staff Compensation policy, Photo Identification Expiration, Custom Document Expiration, and Previous Employer Verification.

Document

When the driver uploads new documents, this action will trigger an alert. You can manage the Document alert settings under the Document tab.

Planner 

Within the planner tab, you can manage alerts for shipments that drivers have received, accepted, or refused. Here, you can adjust the settings for alerts related to planning drivers for shipments.

Shipments

Here, you can manage alerts for your shipments. For instance, if the driver is at a dock, you can enable the "Driver at Dock" option to receive alerts when this occurs. You can find your shipment alerts under the Shipment tab.

Application

Within the application tab, you can manage alerts for new job applications. This will trigger an alert whenever a new job application is submitted.

Payroll

Within the payroll tab, you can manage alerts for payroll disputes. This means that if any payroll dispute occurs, it will trigger an alert.

Transactions

Within the transactions tab, you can manage alerts for your transactions. For example, you can enable the "Transaction over set amount" option. When enabled, you will receive an alert if a single transaction exceeds your selected amount.

Inventory

On the inventory tab, you can manage alerts for when your inventory reached its maximum limit.

Customer

Within the customer tab, you can manage alerts related to customers. For example, if a customer exceeds the maximum credit line, you can enable the "Over Maximum Credit Line" option to trigger an alert.

Carrier

Within the carrier tab, you can manage alerts related to carriers. For instance, if carrier documents expire, you can enable the "Carrier Document Expired" option to trigger an alert.

Owner Operator

Within the owner-operator section, you can manage alerts for document expiration dates. To receive notifications 30 days before a document expires, you'll need to enable the "Owner Operator Document" option.

Company

Within the company section, you can manage alerts tailored to your company's needs. For instance, upon activating the "SCAC Code Renewal Date" option, the system will send an alert 30 days before the SCAC Code renewal date is due.

EDI

Under the "EDI" tab, you can manage alerts for EDI errors. Whenever an error occurs, an alert will be sent.

Out of Service Triggers

You can find the "Out of Service Triggers" tab under "Manage Alerts" in the settings.

This feature allows you to select the system's response to specific alerts. For instance, if a driver's license is expired, the system will send out an alert and automatically put the driver out of service. Additionally, you can choose whether you want the system to send advance notice for any options.